THE MIDDLE EAST OFFICE
Founded in 2006 with only a couple of people, ACS Dubai has now grown to a team of nearly 30 staff members. The team currently comprises of 14 different nationalities speaking multiple languages, reflecting the international feel of Dubai and the UAE, and catering for the needs of clients across the Middle East, North Africa, the Horn of Africa, Turkey and Pakistan.
ACS Dubai has the largest team of brokers in the region and is continuing to grow. There is a large Private Charter department which caters for the VIP needs of clients in the region, a Group Charter department which deals with group travel, official delegations, sports teams and evacuations, as well as a Cargo Charter department moving all types of cargo. In addition to the account managers in these departments, there are also administrative staff, operations staff, an accounts team and an IT Engineer.
THE ACS GROUP
Chris Leach, the son of a pilot had aviation in his blood. In 1990 from a basement in the UK town of Kingston Upon Thames he looked at the aircraft charter market and saw an opportunity. Although saturated it was still missing something. His experience in the aviation industry, starting with Saturn Airways in the 70s had instilled in him a mantra that personal service is what makes a difference. Customers want to be treated well and they want to trust who they’re dealing with – the latter being something which many companies were neglecting to realise.
Chris believed that there was space for another aircraft charter company, but one that focused solely on exceptional service and building long lasting relationships with its customers. He believed that if you went that extra mile for them then they would always come back and with that blueprint he would build a business, thus Air Charter Service (ACS) was born.
Whether a client is entrusting us to fly just them, other passengers or important cargo, we promise a level of personal service that goes beyond their highest expectations, while ensuring complete peace of mind throughout the entire experience.
Decades later, with a network of offices spanning North America, South America, Europe, Africa, CIS, Middle East and Asia, ACS is the proud supplier to thousands of clients worldwide, in fact we arrange close to 9,000 charters every year.
Despite this rags to riches story, our commitment to customer service has not faltered and remains the foundation of the business to this day.
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